Mark Allan has never shared a damp, cold house with five people and a family of mice. He has never had to work a whole summer because his landlord did not pay back his deposit, nor has he had his computer stolen because of a dodgy lock on the front door. The chief executive of Unite, the student accomodation provider, did not go to university.
Despite having never lived in student accommodation, Mr Allan is one of the biggest student landlords in the UK, responsible for the upkeep of 126 developments that house almost 40,000 students in 23 towns and cities.He may not have his own unpleasant memories to draw upon when he is looking for ways to improve the living standards of the nation’s undergraduates, but the fact that he isn’t drawing on bitter personal experience doesn’t make him any less motivated in trying to improve the service that Unite offers.
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